Refund Policy
How to request a refund for a Zephyr purchase.
14 days
Zephyr is sold by Alcanca Group OÜ, an Estonian private limited company with registry code 17299925 ("Alcanca", "we", "us"). Contact us at alcanca.com/contact.
You can ask for a full refund within 14 days of the Stripe receipt if you have not installed Zephyr, or if Zephyr does not run on a supported Mac (macOS 13 or later, Apple silicon or Intel) and we cannot fix that.
How to ask
Write to us from alcanca.com/contact with the email address used at checkout and the Stripe receipt. For a full refund, we return the full amount charged at checkout, in the original charge currency, to the original payment method through Stripe. Banks can take several days to show the credit.
After installation
After you install the app, we still refund if it fails on a supported Mac and we cannot make it work. We do not refund a copy that is already installed and working, or a purchase older than 14 days, except where the law requires it.